Woodland — Product related issues

Hi Team,

I bought a pair of boots last year during winter. somehow lying on the rack they got faded and have a wet kind of stain. i went to Woods Showroom in elante mall Chandigarh. I asked them to see and advise how these can be corrected. the guy on the counter asked to me go to the showroom of Showtree next to Woods.

is this the service we expect from woodland?please if they are not serious abou their customers or their job, give this job who actually needs and care about the people who invest in this brand.