Woodland — providing defective product (wallet) and woodland pathetic service

Address:

Ludhiana, Punjab

Dear sir
I recently bought a wallet on 22nd september, 2019: 03:39 pm having bill no.: 201903n050c04219. I regret to inform you that i have received a defective product (Acc men wallet w 290006 brown, 00) from your authorized showroom at aero club woodland store - westend mall, ludhiana, punjab.

After purchasing, i was using it from next day of purchase and i came to know that the product is a defective piece. Wallet's color is fading and that looks very pathetic. Then, i complained and asked for exchanging by going at the same place from where i purchased, woodland store on 10th october, 2019 having repair slip no. 88. But, they kept the wallet for more than one week and did nothing. They only polished the wallet, made some excuses and returned the wallet to me. But, the color of wallet is not looking good which can be clearly seen. Its color is fading and the piece is not looking in good state. I am attaching pictures of wallet so that you came to know (Images 1, 2, 3). The faded color can easily observed by comparing images 1 and 2.

This is how you provide products to your customers.
Please check the attachments, do the needful and provide me new wallet by replacing it or refund my amount as early as possible.
This is really a shame for woodland products.
I hope you will resolve this at the earliest.