I purchased 2 pair of shoes and returned for refund, successfully returned to Woodland warehouse on 21st March 2023, but since then i didnt received the refund. total amount both returns are approx 13k INR.
I am available for [protected] for any connect.
Below is the mail communication happened with Woodland,
Re: Escalation.. Unprofessionalism ...No Information on amount refund.. more than 30 days...Re: Order Confirmation For OR-2710247
Rohit Sharma
Customer care
'Care'
what are you doing, , heights o[censored]nprofessionalism, where is my 13k INR ? seems you are doing loot in market..
share the address of company, else i will file the legal case.
From: Customer care
Sent: Thursday, April 13, 2023 10:05 AM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247
Dear Customer
We apologize for the inconvenience caused.
We would like to inform you that the refund is in process & will be credited to the original payment mode soon .
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK
From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 12 April 2023 13:07
To: Care 5
Cc: Care
Subject: Re: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247
Hi, are you guys making fun ? no professionalism... there are 2 refunds for me.. how many days you need ?
please share your number where i can connect, toll free number never works or share the company location where i can go and get ma claim,
From: Care 5
Sent: Friday, April 7, 2023 11:49 PM
To: Rohit Sharma
Cc: Care
Subject: Re: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247
Dear Customer
We apologize for the inconvenience caused.
We would like to inform you that the refund is in process & will be credited to the original payment mode at the earliest .
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
N.C
From: "Rohit Sharma"
To: "Customer care"
Cc: "Care"
Sent: Thursday, 6 April, 2023 4:14:50 PM
Subject: Re: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247
Why are you not giving exact date for refunding the amount..
there are 2 shoes total amount pending is approx 12k INR...
this is not accepted from Woodland... i will escalate as much i can ...
From: Customer care
Sent: Tuesday, April 4, 2023 1:31 PM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247
Dear Customer
We apologize for the inconvenience caused.
We would like to inform you that the refund is in process & will be credited to the original payment mode at the earliest .
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK
From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 03 April 2023 20:07
To: Customer care
Cc: 'Care'; [protected]@woodlandworldwide.com; [protected]@woodlandworldwide.com
Subject: Escalation.. No Information on amount refund.. more than 15 days...Re: Order Confirmation For OR-2710247
Escalation.. no response on the refund...
From: Rohit Sharma
Sent: Monday, April 3, 2023 2:41 PM
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247
Woodland customer care team, can you please update why the amount is not yet credited ? how much time it will take, why i am not getting a date ? Article was back to woodland in 21st March.
From: Rohit Sharma
Sent: Thursday, March 30, 2023 1:06 PM
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247
Can you please update...this is high time..why its not getting updated and credited ? thsi is non sense... thanks.
From: Rohit Sharma
Sent: Wednesday, March 29, 2023 5:09 PM
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247
Hello team,
can you check where this has got stuck, why payment is yet not credited ?
how much time it will take, i need one firm date, thanks.
From: Customer care
Sent: Monday, March 27, 2023 12:05 PM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247
Dear Customer
We apologize for the inconvenience caused.
We would like to inform you that the refund is in process & will be credited to the original payment mode at the earliest .
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK
From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 26 March 2023 21:02
To: Customer care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247
Please update when I will receive the amount in my account?
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From: Customer care
Sent: Thursday, 23 March, 2023, 5:25 pm
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247
Dear Customer
We apologize for the inconvenience caused.
We shall check with the concerned team & revert soon.
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
PK
From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 23 March 2023 12:08
To: Customer Care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247
Hi Team,
This article is reverted back on 21st March to Woodland warehouse.
Can you suggest when i will get my refund back ?
From: Customer Care
Sent: Thursday, March 16, 2023 10:44 AM
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247
Dear Customer
Thanks for your mail .
We would like to inform you that the reverse pick-up
OR-2710247
SO-2975828
FWR MEN BOOT GB 3222119, TOBCCO, 43
will be done from the below mentioned address The refund will be processed within 10-15 work days after receiving the product.
House now 83 Satish park Modinagar
Modinagar
Uttar Pradesh
201204
At the time of return pickup kindly demand an acknowledgement (Slip /SMS) from the pickup agent, if the same is not provided voluntarily, as this will enable to track the consignment in case o[censored]nforeseen delays.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
BS
From: Customer Care [mailto:[protected]@woodlandworldwide.com]
Sent: 15 March 2023 14:39
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247
Dear Customer
We apologize for the inconvenience caused. We shall check with the concerned team & revert soon. We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
BS
From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 15 March 2023 12:10
To: Customer Care
Cc: 'Care'
Subject: Re: Order Confirmation For OR-2710247
Sorry i not able to find it may be got misplaced but i shared rest all info, in fact for invoice you can get it from your system as we'll... Also I shared the mail which I received from woodland.. What else you need as Info perse.
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From: Customer Care
Sent: Wednesday, 15 March, 2023, 12:01 pm
To: 'Rohit Sharma'
Cc: 'Care'
Subject: RE: Order Confirmation For OR-2710247
Dear Customer
We apologize for the inconvenience caused.
We would like to inform you that you would have received an invoice copy at the time of delivery which would be pasted on the parcel and a soft copy on your registered email id. Kindly share the same for further assistance.
We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
BS
From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 15 March 2023 11:04
To: Care
Subject: Re: Order Confirmation For OR-2710247
Hi Team,
please find the attached pictures required...
this was delivered on March 13th 2023.
attaching all what i have, for invoice please refer the mail trail of woodland official mail.
thanks,
Regards,
Rohit Sharma
[protected]
From: care
Sent: Tuesday, March 14, 2023 7:46 PM
To: Rohit Sharma
Cc: Care
Subject: Re: Order Confirmation For OR-2710247
Dear Customer We apologize for the inconvenience caused. We would request you to mail the images of the footwear (upper & sole), along with the scan copy of the invoice for further assistance. We appreciate your patience & co-operation.
For further clarifications, kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
AC
From: "Rohit Sharma"
To: "Customer Care", [protected]@woodlandworldwide.com
Sent: Tuesday, 14 March, 2023 4:38:05 PM
Subject: Re: Order Confirmation For OR-2710247
Hi I have already raised for refund and cheque also shared, please process asap, thanks.
From: Customer Care
Sent: Tuesday, March 14, 2023 4:35 PM
To: 'Rohit Sharma' ; [protected]@woodlandworldwide.com
Subject: RE: Order Confirmation For OR-2710247
Dear Customer,
Thanks for your mail,
If your product is unused then you can get it exchanged at any of our outlet . At the time of exchange please take your cash memo/invoice along with the product. Exchanging the product will be only decided by the manager, if the product is unfit for exchange, the manager can decline the exchange request, if not your product can get exchanged without any hassle. Kindly connect with any Woodland store for further assistance.
For return /refund, kindly mail your request at [protected]@woodlandworldwide.com to arrange reverse pick up & process the refund. Kindly do not leave/submit the product at store.
We appreciate your patience & co-operation.
For further clarification kindly revert on [protected]@woodlandworldwide.com
Yours Sincerely
Customer Care
Woodland
Lets Make Ecolution Possible
RP
From: Rohit Sharma [mailto:[protected]@live.in]
Sent: 13 March 2023 14:18
To: [protected]@woodlandworldwide.com
Cc: [protected]@woodlandworldwide.com
Subject: Fw: Order Confirmation For OR-2710247
hi Woodland, team,
i got the below order delivered today but i want to return this order and want my money refund.
please process this asap. attaching the cancelled cheque.
my number is [protected].
i tried to call at the below number but it never connects. the toll free number.
please let me know if any other formality required. thanks.
rohit Sharma
[protected]
From: estore.[protected]@woodlandworldwide.com
Sent: Sunday, March 5, 2023 12:15 AM
To: [protected]@live.in
Subject: Order Confirmation For OR-2710247
Image removed by sender.
Image removed by sender.ORDER
PLACED
Dear ROHIT SHARMA,
Thank you for placing your order with woodlandworldwide.com. Please find below, the summary of your order number OR-2710247.
ORDER DETAIL:
ORDER ID:
OR-2710247
ORDER DATE:
05 MAR 2023 00:14
BILLING ADDRESS:
ROHIT SHARMA HOUSE NOW 83 SATISH PARK, MODINAGAR, MODINAGAR-201204, UTTAR PRADESH, INDIA, MOBILE:[protected]
SHIPPING ADDRESS:
ROHIT SHARMA HOUSE NOW 83 SATISH PARK, MODINAGAR, MODINAGAR-201204, UTTAR PRADESH, INDIA, MOBILE:[protected]
ORDER STATUS:
ORDER VERIFIED
Product
Size
Color
Quantity
Shipping
Amount
Image removed by sender.boots's
Tobacco chukka boot
FGC0AA032221A005
43
TOBACCO
1
0.00
6495.00
Donation WWF : 30.00 INR
Payable Amount : 6525.00 INR
Woodland Thank you for shopping with us!
You will be intimated with the shipping details soon.
We will be happy to assist you. For any questions, suggestions or comments please contact us at:
Phone: 1.800.103.3445 (Monday to Saturday, 10:00 am to 6:00 pm)
Email: [protected]@woodlandworldwide.com
This is a system generated mail. Please do not reply to this message . Any replies to this message will not receive any response.
Thank you,
Customer Service Team
www.woodlandworldwide.com
Image removed by sender.
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