Woodland — Return and exchange of purchased product

Address:

Noida, Uttar pradesh

I have requested them for return and exchange but there is no response order number (OR[protected] I have also tried to contact them but the call is not connected and it is futile. I went to Woodland offline store (not factory outlet) also to exchange, as it is mentioned in woodland's return policy that we can exchange them from store, but they did'nt even listen to me and denied that the will not exchange.