Woodland — selling cheap quality product and asking for repairing charge

Address:

New Delhi, Delhi

I have purchased a black woodland casual men shoe cost rs. 2, 397/- on 15th june 2019. I hardly wore it 25 to 30 times only from last 4 months and the condition of shoes became worst.

I have chosen woodland brand in a faith that your products are made up of good material, long lasting product, durable one, no need to purchase another one for next 2 to 3 years, etc. But now i have lost all the faith on such a big brand. Never expect this from woodland that you people are selling cheap quality products in higher price.

Local shopkeepers and other online marketplaces are also selling local brands in the price range of rs. 499/- and these types of shoes are also has a durability of 6 months to 1 year.

Today i went to your aero club, pacific mall, subhash nagar-khyala, new delhi showroom where i have purchased this shoe to get it repaired/ replaced. I met mr. Kunal (Store manager) there and as per him, i have to pay rs. 600 as a sole repairing cost. I am not happy with the service you people are providing to your customer.in this way, you will definitely lose your customers and their network.

I have submitted my shoe there and got a repair slip. Repair slip no. 110. You can speak to the store manager also. The product is made up of cheap quality. Both the soles are broken from the middle, front damaged, stiches opened and size expanded. I won’t pay any repairing cost and i want to get it repaired/replaced at free of cost because this is not my fault at all. You have sold cheap quality product to me. I can easily purchase another shoes from local market in less than rs. 600 in which i believe that it has more life than woodland.

Kindly i request you to please look into this and get it replaced/repaired at free of cost. I am attaching the photographs of shoes and invoice with this mail and awaiting for a positive response from you.