Woodland — Send me a used product

Address:	2168, Gurudwara Road, Opp. Post Office, New Delhi – 110005, India
Website:	www.woodlandworldwide.com

I have received my shoes on 10th oct 2022
OR-2556928
i purchased woodland shoes on the official woodland site on 30th sep 2022.i have received it on 10th oct 2022 . Its a used product and also a different product. it had small stones in the sole, and a water mark on the shoe which shows thats used . i have mailed them also called them but they have no response
i need refund
i have an unboxing video showing ever detail in clear even with cutting the package