Woodland — Shoes size issue - Request for refund

I recieved my order [Order ID OR-3176322, date 01.02.2024, Size Euro 45, Desert Boot KHAKI, delivered on 13.02.2024 through Delivery with AWB -[protected]], but unfortunately the size is very big though i ordered the correct size as per my other brands. I asked for a replacement and received email on 14.02.2024 saying that they will look into the matter but till today no action from them . So, i asked for a refund for the said order, and still not getting any response from woodland.
I would like to return the item and request you to please process my refund asap
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