Woodland — Very bad customer service from local vendor of woodland distributor hill me at kayamkulam city, alappuzha district in kerala state

Address:

Ernakulam, Kerala, 682011

Being a regular user of woodland product last month first i have purchased shoes from one of woodland distributor name"hill me" owned by mr. Rasheed (Contact number - [protected]). His distributor for woodland is falcon, cochin. After purchase of shoe with in two days time its upper portion beside lase stitching incurred complaint which is certainly manufacturing defect.
I brought the same to the shop and they replied they will forward the same to the distributor and returned after rectification with in two days time. Now its almost one month passed and when inquired about its status, i didn't get any proper reply. As they said its an issue of woodland company and not them.

I m very sorry to say wood land such an international brand appointing such a poor vendors to reach public for selling their product will resulted in loss of their valuable customers,
I have a request to please understood my concern and do the needful for either return the good or replace it.
I already mentioned the concern owner of shop contact number in this mail.
Thanking you,
Nithin r
91-[protected]