Woodland — woodland shoes damaged on first day, warranty repairs

Address:

144005

. I am a regular customer of woodlwnd products. Recently, on 29 mar 2018, i bought a pair of slip on shoes article no. Sg 1500, size 44 colour khaki, from aero club woodland, shop code n067, viva maal jalandhar for rs 1500/-.in apr i used this pair for a function for the first time, and found that stiching of left shoe came out just within half an hour. I reported the issue to the shop, to which they insisted for the invoice which i could not provide, but they agreed to send it to repair shop in gurugram, and asked me to check up after 20 days. After approx 25 days when i enquired for the shoes i was told that these could not be repaired due to non avl of invoice 2.. This kind of irresponsible response from a renowned brand is unaceptable. I would request top mgt to look into this matter and give suitable instructions to the shop and repair staff for doing the needful and also to improve quality of stuff.
3. Staff could have easily traced duplicate copy from shop bill book summary. These are basic mgt solution which can be initiated to have better name for brand and customer satisfaction. Plz look into these matters. Thanks.
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