Woohoo — I have purchased gift card with large amount I didn't get gift card

Address:	No 111, 1st Floor, Brigade Manae Court, Industrial layout Koramangala, 5th Block, Bangalore - 560095
Website:	www.woohoo.in

I Purchased a flipkart E-Gift (Instant Voucher) on (oct 04, 2021, 11:45), the transaction was successful and money debited from my account.
paid via phonepay, not get the gift card till now and not get any response. when i contacting via phone which always says all our representatives are busy.
so, I was mailed 8 times but reply not get only get computer generate email and till now no response.
And also my account was blocked.
please help.
Attached proof of order.