Www.clarks.in — no response

This is in regards to my online order for 2 pairs of clarks shoes that i had placed online at www.clarks.in on 13th feb 2015. The payment was made through netbanking. I have received a mail from clarks.in sayong that they have received my payment and will dispatch the items soon but they have still not dispatched it. Also when the customer care number is conatcted they do not receive the call. The email id they have provided is also wrong. Please help me as I am being cheated by such a big company like clarks