Www.latest one.com — Recive Damaged Ear phone

I had received an Damaged Ear phones on 28/7/2015 .So i complained to exchange my earphones immediately on the next day itself that is on 29th july 215.we complained it before 13 days still there is no response to my complaint. No one is receiving my calls.frankly i am frustrated by their service. please help me to solve this as early as possible. PRODUCT DETAILS : ORDER NO. :SO545253, ITEM NO:[protected] ITEM DELIVERED FROM: PAIRED ONLINE TECHNOLOGIES Pvt Ltd RTO: PLOT NO 2, 8-2-703/2/B ROAD NO:12, BANJARA HILLS HYD 500034 TELANGANA