Hi,
I booked tickets for a round trip from bangalore to hyderabad today. The trip is a clear 2 months away (In the 1st week of nov). But post booking i realised that i have booked for a flight in the evening instead of the morning and wanted to cancel-rebook/reschedule the flight. More so because, all along while i was booking the ticket, i kept getting an icon in bold green stating that the ticket was 'refundable'. But to my horror, i found out that the entire ticket amount gets adjusted against 'airline charges, yatra cancellation/reschedule charges and fees and taxes' to show a refund amount of 'zero'. The worst part is the charge is almost double the ticket cost.
I contacted the customer care on chat and their response was even more irresponsible to say that i should go and read about the cancellation and reschedule refund t&c and they cannot help. When i asked for a customer support number to talk to the executive kept ignoring my request and after asking 5-6 times i was given a number. I am going to call them tomorrow. But looking at the complaints about yatra.com online, i wonder if that number is even correct. But this is gross misleading of the customer to make money and cheating! And by no stretch of imagination and logic do i understand the cancellation/reschedule charges being double of the actual airfare when the trip is a clear 2 months away.
I hope these organizations that take the consumer for a ride with their fine print and ridiculous policies are brought to book.
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My booking reference number is
Booking Reference Number[protected]
my registered mail id is [protected]@gmail.com
Thanks
Chandra.