[Resolved] Xiaomi — Cell phone not repaired on time | |||
Sir, I have cell phone redmi 2 Prime there was a problem with the motherboard as the camera was not connecting. So I deposited it to the service centre in Gwalior in Madhya Pradesh itdcl tech support the service centre told me that it will take 1 month to be repaired . I deposited on 16th may 2016 and the delivery date was 16th June 2016 after 1 month when I called I received the answer that the spare parts are still not available and they asked me to wait for some more time I called on companies toll free number to register the complaint but they also ask me to wait its almost one and a half month I have no status of my complaint its 30th June 2016 today and when I called the service centre they said that some spare parts have arrived but they have no information as if they belong to my cell phone or not so they have asked me to call again after some time t o check whether my cell phone spare parts are available or not I don't understand when the service centre has given a 1 months delivery time and its almost exceeding the delivery date so why can't they help in my issue. I am filing this complaint because as the service centre has not repaired my cellphone on time and being informing the company through the toll free number and raising complaint several times my complaint has had not been resolved. Was this information helpful? | |||
Jun 30, 2016 Complaint marked as Resolved No steps has been taken till date. | |||
1 Comment | |||
Comments
My complaint is not been resolved yet. My cell phone is still at the service center.
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