Xiaomi — Defective mobile not replaced

Website:

www.mi.com/in

Dear team reminder -1

Still my mobile phone has been not replaced yet.

On mon, may 16, 2016 at 9:06 pm, rohit soni wrote:

Dear sir/madam my mobile from has been not replaced yet and no body
Responding properly about my case. This is totaly ignorance by
Company. I request you kindly look into the matter seriously otherwise
I will take any leagl action agianst company. Revert awaited...

— forwarded message —
From: "xiaomi india customer services"
Date: 9 may 2016 17:17
Subject: received defective redmi note3 prime [incident:[protected]]
To:
Cc:

[image: image]

Recently you requested personal assistance from our on-line support center.
Below is a summary of your request and our response.
Subject

Received defective redmi note3 prime

Response by email (Shilpi) (05/09/2016 05:17 pm)
Hi rohit,

Greetings from mi india customer support. My name is shilpi.

I understand your concern and i will surly help you in this regard.

Rohit, i do apologize for the inconvenience caused to you and as i have
Gone through your email and checked in our data base, i would like inform
You that your case is already escalated to our concern team. They will
Definitely get back to you, till the time your kind patience is humbly
Requested in this regard.

If you have further questions, please don’t hesitate to contact me. I will
Be glad to assist you further.

Thank you for being a valued customer. Have a great day…!!!

Sincerely,
Shilpi
Mi india customer service center
Website: www.mi.com/in
Facebook:https://www.facebook.com/miindiaofficial
Web chat service: http://www.mi.com/in/service/online
Hotline:[protected]
Customer by service email (Rohit soni) (05/07/2016 05:38 pm)

Sir my order id is. I received mobile but there is scratches on back
Cover. Pictures of mobile scratches is attached.
Question reference #[protected]

- date created: 05/07/2016 05:38 pm
- date last updated: 05/09/2016 05:17 pm
- status: escalated

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