Xiaomi — Device not repaired and delivered back - extremely frustrating experience!

Address:	New Delhi, Delhi, 110074
Website:	mi.com

I purchased mi-pad from flipkart in april 2016, which stopped functioning will within 2 months. i called mi care and they suggested me to get it diagnosed either at an authorized service center or with their authorized third party repair company called - gadgetwood. i went by gadget wood by paying them rs. 190/- for pick of device from home. the device was picked up from my home on 14th june 2016 with the request id - xio[protected]. next day they called me and told me that device's motherboard is needs to be changed and it will take 15 days to get it repaired and delivered back to me. now it's more thank a month and they have not delivered my device yet. i have already called them 4-5 times (including mi toll free no.) and every time they say, the part (motherboard) is yet to come from china. once it's arrived, we'll change and deliver you. however, they never give any exact date or time period to deliver it finally. every time they keep on giving vague answers just to procrastinate it. i am expecting a business tour out of city for at least 3-4 moths and there will be no one at my home to receive the device for me. i told this thing to gadgetwood people but still they are not listening. i feel helpless and don't know what to do? i feel like cheated by the xiomi-mi by trusting it and purchasing its product. why such companies are allowed to work and operate in india if they are unable to meet basics of customer services?? i must say mi has very pathetic service in india and if same behavior continues, the company won't survive here for a long. now, i need my concern to be addressed immediately by a competent mi authority. i can't wait anymore to get my device back. my device's imei no. is[protected]mi-pad). i want this to be repaired and delivered back to me immediately within 2-3 days. if company is unable to do it, it should issue a replacement of device or refund the amount. also, how the mi is going to compensate the lost period of warranty when device is kept with service center (over a month)??