Xiaomi India — 2 months passed no service provided (Mi 4i) (Service no. Wxin[protected]

Address:560100
Website:www.mi.com/in/service

I have submitted my Mi 4i phone at the Janakpuri- Delhi service centre, 2 months have passed but neither I have got my issue resolved neither even got any call or mail from the customer support to let me know the status. I have tried calling to them many times but the number provided by their Janakpuri-Delhi service center([protected]) is continuously coming switched off and when called to only one customer support toll free number written on the Service order slip, people who are talking don't know when the issue is going to resolve even they are not giving any estimated deadline and just say that you are going to get call back from our side within 48 hours but truly speaking I have never got any call back from the customer support nor from the service centre. Even Mi have closed all their online support and even mailing them is not going to affect. Worst service I have ever seen and the most interesting part is that when you call them at their tool free number now you will get an automated reply saying "thank u for calling Mi India customer service we operate from 9am to 6pm please call us at the operating time" even when you are calling them in their operating hours only.

For any further clarification & detail you can call & confirm
My Service order No. is WXIN[protected]
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Sep 16, 2016
Updated by shan1.shantanu
Got No updates till now
Sep 26, 2016
Updated by shan1.shantanu
No response till now, Almost 3 months have passed
Complaint comments 

Comments

Very true
For reference you can check the attachment
Redmi note 3 is a good phone but best when this gives the jio unlimited internet offer. every small small compinies gives this offer but redmi not giving this offer that's bad . please give us this offer to all consumers.
shan1.shantanu's [Complaint's author] reply, Sep 5, 2016
Don't buy any phone of Redmi or Xiaomi. this company is changing their models in almost every 6 months and after that parts are not going to be available to them if by any chance you need to repair your device than either you have to wait for more than 2 months or you are never going to get it back.
Redmi note 3 is a good phone but best when this gives the jio unlimited internet offer. every small small compinies gives this offer but redmi not giving this offer that's bad . please give us this offer to all consumers.

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