Xiaomi India Complaints & Reviews

Xiaomi y1 handset was booked on 15th nov (Order no. [protected]), delivery of the same was made on 21st nov (After 5 days).

After receiving the handset, while trying to register my gmail id getting message - could not sign in, there was a problem communicating with google servers. Even i was not able to open the play store in the same.

When contacted the customer care response was - please go to service center. Call to customer care was made within the 2 hrs after receiving the handset.
Please look in to the matter. As i am not satisfied with the response from customer care. Handset received in faulty stage and needs to be either replaced or money should be return

It’s been more than 72 hrs and after receiving the faulty handset there is no solution provided. What i got is – one faulty handset, few mail on solution which is of no use.
Did not think that a reputed company like xiomi can loot the customer in such a way. When i asked for the refund the its come to company policy, what about the customer, does your company policy say to harass the customer or not to give any solution to the customer.

I was told to go to service centre for the solution. Brand new handset and you are going to service centre, is this justify the cost you are taking for the handset.

Need a prompt reply with the solution to else i have to take legal route.

Mohd mazid
[protected]

Redmi is a bomb, if you have redmi you are carrying a bomb that can blast any time.
As we already know that these redmi from xiaomi is no 1 selling phone and because of the popularity of this mobile i too got redmi note 4 64 gb in april this year (2017).
There was problem with charging so i went to the local mobile repair shop as by that time it was too late and all service centres were closed, as the person opened by phone there was some shorting in battery and then some sparkles came with a bang sound and the very next moment i saw that the person's thumb got burnt deep inside.
Then he told that there was shorting in battery and it could have blasted any time and you are lucky that it dint blast in your face. I contacted redmi they said they cannot do anything as i got it opened in some local shop. I told them that it was necessary for me to do that as there was no choice as i was shirt of time and at such an odd hour in evening what i could have done as service centres were closed.
So please think twice before buying redmi
It's a bomb that can blast any time.

I had purchased mi 4 mobile 6 months ago (06-june-2017). My mobile was not being charged from last 3 months. I had submitted mobile in mi service center - mgf metropolis mall gurgaon on 19-sep-2017. They told me that connetcor on motherboard was damaged & this phone will not consider under warranty while after seen mobile, none can say that it is physically damaged. So, i had taken photo of motherboard. When i have seen photos then i found...

I see there is an app called mi drop installed on my redmi phone.. How can you install it remotely after the purchase of phone? Without even asking the user permission. I am okay if it is there before the purchase and system pre apps. Why are you accessing my phone without my knowledge? This is a serious security breech from redmi.. I purchased phone by my money to not to install whatever you want and whenever you want.

I bought a redmi note 4 on date 21-09-17 from flipcart. I was feeling very pleased to use it but unfortunately i was shattered by the misbehaviour of my phone because there were numerous problems in my phone. Many times my phone is auto functioning i. E. Camera starts by its own, song plays by its own qwerty starts typing letters by its own and even the phone starts dialing n connecting numbers by its own. For this very purpose, i went to redmi service centre and they updated my phone against the problem. I thought it was all good but unfortunately again within next ten days the problem aroused again and now i am mentally harrased with the phone. I dont have that much time so that i can contact service centre again and again. So plz kindly help me to get a new phone as soon as possible... Thank you
Name - payal prakhar
Mob no-[protected]
[protected]@gmail.com
Imei no-[protected]

Hello xiaomi i am very glad. To tell you that your redmi 3s prime is very fantastic phone but i have to unlock my device from security for root purpose. I have unlock permission... But i don't have computer.. Please tell my how i unlock my device without computer.. Please... Please.. Unlock my device as i have to root access on my device please... Please... If you have solve my problem i will recommend this phone to more than 10 peoples.
Sorry only 10 because i not have many friends.. Xiaomi please help me

I am very sorry to say you that here in surat service center at vision service center they are treating customer very badly. I had to visited service center on 05/10/2017 with my note 4 phone with battery problem and auto restart problem. That time they said me that only update problem is their no issues with battery. But when i went yesterday with same problem. They again said me that update problem is their and update my phone. But after an hour same problem continue than i went again that time they said me battery problem. Just they want money from customer any how. Please take my phone back i don't want to use and said to my all friend never to use mi phone. I have 6 mi phone all i want to give u back. They never check any phone just say water damage and its not in warranty, just they want to earn money any how from customer

I purchased online from mi store redmi note 4 on inv. No:[protected] date 9-th feb-17 against order id [protected] with mi protection. since i faced issue of mic from begninging i contacted to mi service center thats why its mic repaired via mi autorised service center in ludhiana punjab, all the activities are recorded there. Now touch screen of my phone is damaged, and timely reported to mi protection team, and phone was with them since 12th nov-17, yesterday mi protection called me that your insurance claim is rejected because i have not updated iemi number to mi protection. First of all i took insurance of mobile handset through mi only along with mobile purchased, i did not know realy that iemi number has been chnaged when it is repaired from mi service center, and if it was changed it should be informed only via mi protection & mi only, i never given any iemi number and i am layman i know only that emi number which is in my mobile handset box, i am not an expert and neither ware that when iemi number does. it is duty of both mi & mi protection team that if anything is changed they should update their records, i did not repair it outside of mi, i honestly provided all the required things. I would like to request you to understand from customer point of view when mi is having tie up with insruance company. There is no negligence from my side, hence please do the needful. Only on the basis that i did not provide changed imi number to mi protect insurance claim can not be rejected because mobile was repaired only by mi autorised service center during warranty period, and i was not aware anything about iemi number, and it should not be expexted from customer. Hence please understood the customer and repair my handset under insurance. I did not make any fault even i am bearing too much inconvenience from mi side since i purchased this mobile handset firstly mic of the phone was not good since purchase date and it is repaired two times and took approx 25 days in repair, secondly again i am facing issue in mobile protection, while i did not contravene from my side. On clerical side and which is just imposed by protection team, insurance cannot be rejected. I purchased mobile handset not iemi number and it is purchased from mi not from insurance company after purchase, why mi take tie up with insurance company if customer is facing these of issues, when i took mi protection that time also i did not provide any information. Request you to resolve the issue at priority.
I purchased mi protection from mi official site online with mobile purchase and never given any information, mi protection taken about my information from mi, then why asking me now, this is the responsibility of mi to update the information himself, we are liable to inform when mobile handset is repaired outside the mi, and we do not have proper documents of mobile purchase. Mobile never repaired outside, there is no negligence of customer side

Which service centre starts only at 10:30 am. Even when customers wait outside in sweltering heat, they conduct their internal meeting inside the ac cabin. Such indecency should not be tolerated at all. Then there is the service. You need to call time and again to know the status of the service. The smug watchman outside doesn't add to my comfort either.

To anyone who plans to buy xiaomi phones, i, the unfortunate owner of two xiaomi phones (One for my wife), please walk away as quick as possible.

Dear team
M booked redmi 4 mobile by amazon on 17 oct and amazon deliverer on 25 oct after 1 week my mobile is totally dead than m complane on amazon and mi but no any response amazon say, no my fault your return police closed talk to mi customer care and mi say talk to amazon for this complane. So pls consider this problem and replace my mobile or repair it.

In my redmi note 4 mobile phone when i am open file explorer at that time there are saying me "just a second" and here take 5 to 10 seconds. And then here are all open then second issue is categories have not seen any data value like (Images have 500, documents have100) but here seen 5 to 10 seconds image have 0 data also documents have 0 data so plz solve my issue. Here this issue saying this device is hanging.

Please provide Electronic Image Stabilisation, Low light Camera improvement, Unlock Fm Radio, Improve Network catching capability via OTA update in Xiaomi MiA1 smartphone...
I'm facing difficulty in recording video since it was not stable...
I can't hear FM...
Sometimes network to goes out..
This is your flagship phone and you're not providing basic function..
Kindly provide update as soon as possible..

Dear sir/ mam'm,

Network issue from last 2 months, mobile network showing full but when i

Call to any one get the pop of mobile network not available. Screen shot

Attached for your reference.

Kindly resolve my issue priority basis

Br,
Gulabrao parit.

[protected]

I am using redmi 4. So my phone, suddenly out of nowhere was working really slow and i tried to restart it... It's been more than 12 hours the phone does not power on and it repeatedly shows the same thing everytime i try to restart it!! And during the night it heated up way too much!! This is the worst phone. I have lost all of my data now... I'll have to take it to the service centre. It's heating up so damn much i cannot even touch it! The most terrible thing thaty data is all gone now. I will never ever use redmi phones and i will never recommend anyone to use this company's phones. They provide terribly annoying services.

Never buy earphones or and product from mi because every time their service is bad if by mistake or product didn't work they will declare as damage and will not exchange the product i wll recommend not to take any mi product i am really a big mad that i have mi phones as well as mi earphones because they never give exchange every time any defect or anything will say u will not get exchange

Sir,
I am dillip anand m form chennai i am purchase redmi note 4 mobile on flipkart on 20/04/2017. Then one problem on my phone in mother board on 15/11/2017 i am going on service center in chennai egmore 16/11/2017 he said he is not covered warranty on mother board he is water issued problem told. He asked rs. 8500
Sir this my humble request i have 6 month warranty also. Please considered the problem my phone and any good solution. I am attached invoice copy and service center copy also for your references.
Thank you sir
My email: [protected]@gmail.com

I put my redmi note 4 on charging with its original charger.
After some time when i checked my phone i discovered that it was not working. The very next day i visited the mi service center as my phone was under warranty. They told me that they won't cover motherboard under warranty and told me that it repair cost would be around 11, 030 rupees. I decided not to go for repair. Plus they asked me for another 118 rupees for service charge.
I am really unsatisfied with their services i bought this phone on 3rd of april, 2017.
I don't understand what was my fault in this i never charged my phone with any other charger.
I hope that consumer forum will act on this as soon as possible.

Dear sir,

Purchase january 2017, hand set detail & invoice attached.

Problem last 2-3 months. Contact jhansi (Up) service centre but not solve my problem, required rupees five thousand.

Kahte hain ki hand set men water chala gaya hai. Zabki aysa nahi hai, check kar sakte hain.

Please help me.

Thanking you,

Manoj sharma
Jhansi up
Mobile no. [protected]

I have mi note 4 it can suddenly off or hang and heating problem
Service centre engineer can do software
3 time but my problem is not solve.
And now service can take 1 month for mother board change service of mi is very poor so please don't purchase mi mobiles specially note 4 mi mobile also have blasting problem please avoid mi chines products

This is in further reference to my complaint on 14/11/17 against your service centre at hazra road - infotel. Today morning, somebody from your office called me and informed me that a mail had been sent to me acknowledging receipt of my complaint and customer care people would contact me by today. Neither a mail has been received by me nor any customer care people has contacted me so far.

I again draw your attention to my complaint as follows:
On 14/11/17, on production of my redmi note 4 device for necessary repairing to infotel, they informed me that charger connector was broken. After detailed inspection of the device for almost an hour, they informed me that front cover display module and subboard assy need to be replaced at my cost though the device was still under warranty. Accordingly, an inspection sheet was prepared and a copy thereof was given to me. Then they took another one and half hours for the repairing and kept telling me that repairing was almost complete. Then, suddenly they informed me that the mother board was now damaged and i need to pay for that also. I strongly refused to pay as the damage to the mother board was obviously caused by them during the repairing process. If not, why they had failed to detect the damage during their detailed inspection. Now, the device is completely unusable and i am feeling helpless.

I request you for action against the centre and suggest me how i can again make my device usable.

One more thing. Please inform me whether i need to pay for the front cover display module and subboard assy at all as the device is still under warranty and the warranty excludes only the damages caused by the user in or on the surface of the device.

Your immediate response will be appreciated.

Abhijit guha
[protected]
[protected]@gmail.com