Xiaomi India — Back camera not working in warranty

Address:Shimla, Himachal Pradesh
Website:Xiomi redmi mobile phones

Hi, , I am rohini dhiman from shimla.
M using model no. HM 2LTE-IN ...my xiomi back camera is not working.I have lodged complaint 2months ago..still service centre people are saying that stock is unavailable..company is running out of stock...
To hear this type of statement every time is really harsh...
Please help me out as soon as possible.
My service request no. Is wxin[protected]
Thankyou
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