I am Eranna, bought POCO X3 pro, 2years ago. Suddenly, the phone got dead. I'm not understanding anything. After enquiring got to know, like me many are faced similar issue.
Yesterday, I went to visit mi service centre in Chanda Nagar, Lingampally, Hyderabad. Without inspecting, he said, mobile needs to change motherboard for that he said, will charge Rs.12000 and also said throughout India motherboard only change for this issue instead replacing component.
When I enquire outside, they are ready to change component.
My question is, 1. when outside service centres capable to replace component why can't you?
2. How do you release updates without proper inspection?
3. if Phone got damaged with your releases, at least you have to provide proper solution.why you are charging to customer ?
4. This is clearly manufacturing issue, in this case why you're not call back the product and repair it?
5. At least, why you're not giving low cost solution when customer bring notice to you?
I believe Xiaomi take right decision and compensate to me.
Hope Xiaomi don't loose customers.
BAD EXPERIENCE FOR POCO!!!
Was this information helpful?
