[Resolved] Xiaomi India — bad to worse condition of sound and network issue on redmi note 6 pro

Dilip Sahu2019

from Mumbai, Maharashtra

Address:

Xiaomi(MI) Head Office Address India Xiaomi Technology India Private Limited 8th Floor, Tower-1, Umiya Business Bay, Marathahalli-Sarjapur, Outer Ring Road, Bangalore, Karnataka, India, Pin Code – 560103, Bangalore, Karnataka, 560130

Dear Consumer Complaints Team,

This is second time, I am raising the complaint. I have been suffering with damaged OEM handset from one month. I purchased on 27 March 2019 and first day it was creating issue network and sound. I have to call customer care every day but they are making us fool and misguide. I also visited two times service center, they reset setting but not become successful then again went to service center and replace sound section part but problem is as before. I got job sheet and share with MI CC email but they are saying, please visit again and give us another job sheet. I am not able to receive or take call without helping of headphone. All person are irritating me.I have been mailing and contacting Mi CC online and service center since last one month. They ask to me to visit again and again Service centre

I have been facing this issue since first day. This is OEM defective piece.
They are irritating and force me to repair again and again. They are making the customer fool and perplex to send service center.

Kindly help us to get resolution asap.

Thanks
order no.[protected]
Order date 25tha March 2019

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Sep 5, 2019

Complaint marked as Resolved

Do not close it, it is pending and will be onward pending. Company is not want to resolve issue. They are deceiving me only. Please do resolve issue or refund my money. Mi Xiaomi are theft. My phone is not usable after 14 times repair, no also get jobsheet and they could not change phone on warranty period of 10 days.The force to me go again n again whenever you are tired of their stupid, fool service repairing process. A big robber and deceiver.

May 04, 2019

Updated by Dilip Sahu2019 Not resolved, It is making fool only. They have to harassed the customer only send service center.Please stop to making fool and refund my money. Set is not ok after several repair.

You are not followup your policy. Why not changed OEM defective piece?

Why forced me to take out job sheet, let me know the reason for not given me job sheet.

Your company is suprimo to make public fool.

May 04, 2019

Updated by Dilip Sahu2019 My handset is not working after several repair. This is OEM defect piece. Network stuck and make and received all calls the helping of head phone due to rough sound.

They are deceiving the customer to send service center again and again.

Please help to changed defective piece or refund money.

Thanks

Jun 25, 2019

Updated by Dilip Sahu2019 There is no any shame to Xiaomi team to closed it without solution.
I have been suffering since 27th march, I had visited several time in service center but set is not repairs
First day I was telling to replace 10 day guaranty period but not replace and again n again force to go service center.They are not giving job worksheet against it although I have been talked to customer care centre manager.
Please take this set, we not replace or refund, It is useless for me.
Do not close this call. It is big deceiver with Indian people to sell Chinese item with foolish and stupid idea.It is robbered

Dilip
+91-[protected]
Oder no.[protected]
Order date - 25march2019
Job sheet no.- wxin[protected]
Job sheet no.-wxin[protected]

Aug 03, 2019

Updated by Dilip Sahu2019 Mi Xiaomi are theft. My phone is not usable after 14 times repair, no also get jobsheet and they could not change phone on warranty period of 10 days.The force to me go again n again whenever you are tired of their stupid, fool service repairing process. A big robber and deceiver.

Sep 05, 2019

Updated by Dilip Sahu2019 I have been complaining since 5 months but issue not resolved after 14 times visited. They did not give us job sheet. Online support ask for job sheet for futher investigation, we do talked with service center person for job sheet then say us online support, there is no need for.

We have not been helped while mail and twitter to Mr.Leijun and Mr. Manu kumar jain.
Why are they doing so in this case.
We said, please take away this handset, no need replace or refund but not answering

Who will help me? Kindly suggest.

Thanks
Dilip
+91-[protected]