| Address: | Thane, Maharashtra |
I have purchased this mobile in May 2022. Since then, I am facing issues with Battery. Wanted to mention them earlier but thought to get in touch with you Service Centre, if they can help, but they are unable to even understand, so writing to you now.
1) While charging the phone, after the percentage shows 100%. If the charging is disconnected immediately, the battery drains to 99% in less than a minute. But if the charging is continued further for over 20 minutes, time taken by the battery to drain down to 99% is much more than the drain time taken to reach from 99% to 90%.
Is this a technical Flaw or Marketing gimmick, to mislead the Customers, that battery is charged completely in 17 mins? When in actuality, complete charging time is over 40 minutes.
Scree illumination drains the battery at a very fast rate, So Youtube application or watching videos is a no-no. Screen-on-time is less than 5 hours
There is no linearity in the charging and draining time. While the draining time from 100 to 99 is very long, 99 to 60 is very short and even shorter is from 60 to 10 and from 10 even few calls will discharge the battery in no time.
Is this issue with my phone alone or this is common?
2) Your RTTS (So called Technical Specialists – Manoj and Monica) refused to talk to me, to understand my concern and gave a plain stereotyped answer through your Service advisor that MS Teams Application consumes more battery. I am attaching the screenshot of the graph which displays a sharp decline in battery when using Zoom or Teams Meeting Application. This is absurd. We are looking forward to your service centres as the SPOCs to hep us, but they act as if they are bosses, and they can dictate whatever they feel without even listening to us. Is there no accountability? Is this how a Customer centric Company should function?
The Customer Service desk executives on the number[protected] are even worse.
I have purchased this near Flagship Phone costing a very good amount of money and the Battery optimization is very pathetic not even close to the optimization done by some mid-range phones.
I need you to address this issue immediately and resolve it permanently
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