| Address: | Urapakkam, Chengalpet |
I purchased Poco X3 Pro on May 6, 2021. On March 29, 2022, I got the update for MIUI 13. After update the phone wont turn on. I took it to the MI Service Center at Tambaram, Chennai. They said that its the motherboard issue and they can only replace the phone with Redmi Note 10 Pro. But I bought Poco X3 Pro for its SD860 processor and Redmi Note 10 Pro has only SD732 which is not satisfactory for my usage. I raised a complaint with Poco Customer Care and they told wait for 3 days, 7 days, 14 days and then go to service center, the issue is resolved, after 2 weeks (14days). When i went to service center they gave me Redmi Note 10 Pro claiming its a new mobile. Since I'm not having an alternate mobile to use, I reluctantly got it. But on the same day eve, I found out that there is a Screen Flickering issue with the device when watching videos or using floating windows in 120HZ refresh rate. I recorded the issue with screen recorder and went back to service center on Monday (April 11) but inspite of seeing it, they deliberately denied the issue saying they cant see the flickering. I showed the video recording and everything and demanded they replace the piece since it was claimed to be new. But they got the mobile and asked to wait until they fix it and it cant be replaced. Now until today no response from them. I have called them 100s of times and they never attend calls also, and I've travelled back and forth each time taking time off my work. Not only I'm suffering without a phone, but also from travelling and mental stress because of spending 20k and still not having a poper phone.
Please take action for
- Not replacing with Poco X3 Pro in accord to their own terms and conditions, breaching it
- Replacing with the defective Redmi Note 10 Pro
- Denying the fault
- Delays and neglect to respond the customer
- Physical and mental stress caused to me
Attaching the invoice of purchase and the form given at Xiomi service center
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