Xiaomi India — Complaint Against MI Service Centre

Address:

700091

Hi,

I am Pratik Santra. I bought a Xiaomi mi5 handset in August 2016. It has warranty till July 2017. The phone was fall down on ground in March 2017 and then the screen was not working. I went to service center and they told me that, I have to change the screen and I won't get warranty. I changed the screen worth rs 7669. I received the phone on 17th Mar, 2017 and on that day I got below confirmation about my phone.

1. I will get one month warranty of new screen.
2. I will get the existing one year warranty till July 2017.

After one day of receiving the product, I started facing another problem. The proximity sensor was not working. I again went to service center for this. After checking the handset they told it has a liquid damage and I won't get any warranty for this damage. I have to pay to change the proximity sensor. But this time there was no damage from my end. I have below concerns.

1. While changing the screen, why they didn't check all the other functionalities are working properly or not? Why they didn't inform me about this damage at that time?
2. If there is no damage happen by the customer, why the customer will not get warranty for proximity sensor? How a customer will know its a liquid damage or product disability? We are not hardware technician.
3. If a part of handset is not working and service center is giving excuse of liquid damage, then which parts are coming under warranty?

IMEI details, bill, Screen change bills are attached.

Response would be appreciated.