Xiaomi India — complaint against not delivery mi tv

Hi,

I have purchased "mi led tv 4a pro 123.2 cm (49)" on 25 oct 2018 and order number #[protected] (Delivery id :[protected]. Tv is yet not being delivered as well as tracked (Attached today's tracking status).

I have called to mi support several time and they had false commitment and they raised complaint after 7 days of purchase and assign ticket (2 nov-18) to backed time where eta of backed team to call is 24-48 hr. Which is yet not being call.
Xiaomi team is not fully supportive and only give false commitment each and every day, they also shared fake tracking number #[protected]. I have also discussed with transport partner (Courier company: xpress) and told this invalid tracked id. I need justice to get tv or fully payment.

I have also raise my concern to mi tv support official twitter group but not received proper answered.
Please do needful support.

Thanks and regards,
Avinash joshi
[protected]