Xiaomi India — Complaint id 1867536

Address:	Mumbai City, Maharashtra, 400703
Website:	www.mi.com/in

Hello,
This is regarding the complaint id 1867536.

I had purchased a mi earphones costing rs.999 from official xiaomi india website. it started malfunctioning within the warranty period. i approached the mi service center at vashi, navi mumbai, maharashtra, on 20th may, regarding this problem and they issued me a job sheet (hhin[protected] and was told that the replacement earphones will reach on or before 20th june. i was said i will be contacted by the service center when the earphones reaches them and i will have to collect it personally from center.

I received a call from the customer care on 18th of june, two day before the said 20th june, saying that the replacement product will be directly shipped to the address corresponding to the original order id of the earphones. the address was of the previous office and i wanted it shipped to my new office address. for this, i was told by the customer care personnel to order any product from the official xiaomi website and cancel the order and provide that new order id. the replacement product will be sent to the address corresponding to the new order id. like said, i ordered a xiaomi enhanced blue led light with order id [protected]. i was told that the product will reach me just any online order within the usual 4-7 working days.

Now it has been more than 2 weeks after the said date and i still have not got my replacement product. i contacted the xiaomi customer care 5 times in this time and still have not heard anything useful from them. they do not even know the whereabouts of the product and just tell me to wait. i had requested a callback with the status of the product and still have not heard from them even once. it is always me asking about the product. today i called again and asked the call to be transferred to the higher authority as nothing could be done by other representatives. after long waiting i was attended by a personnel. she said the same like others, to wait more. she was not willing to introduce herself to me. after long asking she said her name is varsha and she is the floor supervisor, which also i think is a lie. the way she was talking also was very unprofessional. when she was asked to tell her name and designation, she refused blatantly. after much asking she told me the name. during which she was yelling to her counterparts in a very bad and derogatory way that i am asking her details. as far as i understand, the representative should introduce with their name and designation before attending the customer's concern.