I have purchased Xiaomi 11i 5G on 17.06.2022 as per attached Tax Invoice billed to my company.
Before buying I confirmed with your MI site whether it will come out of the box with android 12 version and your chat agent Mr Gowtham confirmed that it will surely come ""Out of the Box Android Version 12"". On the basis of his words I moved ahead and purchased Xiaomi 11i 5G from Shop no 3, 4 & 5 Elysium square, Opp Maruti Plaza, National Highway No 8, Krishnanagar, Ahmedabad - 382346; Tel: [protected]
After buying I found that phone has an old Android 11 version and informed to Store Manager Mr Nilesh/ Mr Parth they said that please sit here and update your phone to have Android 12 right here. After finishing update phone remained on the same old Android 11 version.
In addition phone specifications are showing it should have 6 GB + 3 GB virtual RAM but my phone is having 6GB + 2GB virtual RAM.
Regarding both of the above issues i.e. Android 12 + less virtual RAM I have chat communication with your so called agents Mr Gowtham and Mr Bikram and Ms Maruthi who lied with me and cheated in our communications by provided false/ misleading details.
Screen shots of chats with all of above agents are available on request.
I had reported this issue to Ms Meghana Gowda on 17th June itself at 9:00pm and she promised me to arrange a call back from their supervisors on 18/06 to resolve my issues, but in vain unfortunately no one turned to me...
After that I approached to your toll free number and had a discussion with Mr Ram, he has also refused to resolve my issue and felt sorry for their agent's mistake. Also I had discussed with Manish Jain and he said that he will see what can be done !! Moreover, he asked me that what my company will loose if it will remain on Android 11 !! I really regret to have his reply in an unprofessional way!!
I have not even inserted SIM card into the phone and 24 hours not yet passed I have realized that I made a very big mistake buying phone from new Xiaomi Home as addressed above.
Starting from toll free number to store manager they have refused to resolve my issues which shows a poor service caliber of Xiaomi-India.
I hope you will look into the matter and get my issues resolved amicably by replacing my phone with ""Out of the Box Android Version 12"" along with correct RAM 6GB + 3GB virtual RAM to avoid me to take up this matter further.
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