| Address: | Ahmedabad, Gujarat, 380052 | | Website: | www.mi.com/in |
I have a Redmi 3s, 8 months old and still under warranty. The phone was working fine until suddenly nit stopped charging and then dies because o[censored]ncharged battery. I took it to customer care at TVS service center in Ahmedabad. After waiting for 4 hours, they finally took my phone and made me write the problems, along with my information on a small slip of paper.
After another 2 hours of waiting, they tell me that the motherboard would have to be replaced and would cost me Rs. 6000. Amazed, that for an ini-warraanty phone costing Rs. 7000, they r asking me to cough up Rs. 6000.
I politely declined to get it repaired...so now a new problem. They wanted to charge me Rs. 115 for inspecting the phone...Inspecting charges on an in-warranty phone???? I have never faced that before. I argues with them a little bit about the charges, and they tell me that they will not give me the phone and i was free to go to the police station or consumer or do whatever
In could, in a very very threatening tone. Theyt also show me the fine priont on the back of the slip where they made me write my information, where, in a complicated way it was written about the inspection charges. 99% of the people would not get this fine print and this gives the service center a weapon to fire at its customers.
Sensing I was on the backfoot, i paid the amount of Rs. 115 and took the phone from them. After this, I went to a local mobile repairing shop and showed them the phone. They checked it and said it was a problem with the charging socket and they fixed it the other day, charged me Rs. 350...
Xiaomi service centers make fool of people and want to extort money from customers, threaten them in the most abusive way possible. How do I sue this company and the service center for trying to fool me and try and rob me for Rs. 6000? Was this information helpful? | 
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