Xiaomi India — damaged mi a1 phone

Address:	Bhopal, Madhya Pradesh, 462041
Website:	mi.com

On 1st of october i got damaged phone (Screen broken) in delivery and on the same day i raised a request for the replacement now today is 25th and my issue is still unresolved they have done all the process like "reviewing cctv footage" photo verification, even i got a call from local courrier service i dont know what is happening now what are they doing maybe waiting to hire a private investigator.
Whenever i call there solution expert they always tells me that my case is escalated and you will get a call from our backend team, its been two weeks now and i m still waiting i dont know what the f they are doing they can't even provide me the current status of my issue

Ankit upadhyay

Order no. [protected]
(Ordered from mi official app)

1st incident no.[protected]
2nd incident no.[protected]
3rd uncident no.[protected]