Xiaomi India — damaged product received from xiaomi

On Sun, Apr 29, 2018 at 6:47 PM, Alankar Amritraj Yadava wrote:
Dear Saurab,

Reg: This email is in regard to the complaint
raised under complaint number WOIN[protected]
for the damaged product received on your order id - [protected].

1) On 8th morning Redmi 5 was delivered immediately after opening the packet it was informed to customer care about damage product (Redmi 5 ) being received.

2) After several time telephonic talk with cusomer care number i received email to send images of product and box /wrapper of the product.

3) Tree times email of images were sent on different dates as demanded by the service team.

4) on 18th April 2018 12:01 PM again mail received that please send image of mobile box within 24-48 hours as you are not able to process the claim. The lines are as below

Please note that these images have to be
sent to us on an e-mail within 24-48 hours after you have received the product. If we don’t get the images in 24-48 hours, we will be unable to process your claim.
"
5) On 19th April 2018 1:40 PM you are writing that you have investigated that product was delivered in intact condition ...HOW THIS HAS HAPPENED WHEN I HAVE NOT GIVEN YOU IMAGES AND 48 HOURS NOT PASSED.

6) YOU ARE CONTRADICTING TO YOUR OWN EMAIL SENT ON 18th APRIL WHERE YOU ARE SAYING THAT YOU ARE UNABLE TO PROCESS THE CLAIM DUE TO UNAVAILABILITY OF IMAGES.

7) AND I HAVE SENT IMAGES WITHIN 48 HOURS BUT BEFORE RECEIVING IMAGES HOW YOU PROCESSED THE CLAIM.

8) I FEEL LIKE CHEATED BY MI. I HAVE LOST MY MONEY. IN SPITE BEING AN OLD CUSTOMER I HAVE BEEN CHEATED BY THE COMPANY.

9) TILL DATE I BOUGHT SIX MOBILE FROM MI BUT THIS IS MY WORST EXPERIENCE WITH MI.

10) MI REPLACEMENT PROCESS IS VERY POOR.

11) I DON'T KNOW HOW MANY SUCH COMPLAINS HAVE BEEN DECLINED, MI HAS FORCED ME TO ACCEPT DAMAGE PRODUCT.

12) I REQUEST ONCE AGAIN TO REPLACE DELIVERED DAMAGE REDMI 5 TO ME.

13) ELSE I WILL HAVE TO MOVE TO COURT UNER LAW OF PROTECTION OF CONSUMER INTEREST AS HOW YOU WILL GUARANTEE THE DAMAGE REDMI 5 WAS NOT PACKAGED AND DELIVERED.

Regards.

ALANKAR

On Sun, Apr 29, 2018 at 6:05 PM, Xiaomi Customer Service of India wrote:
Dear Customer,