Xiaomi India — Defective mi5 phone

Address:

110092

I bought a brand new mi5-32gb-black phone from flipcart.com with order#od[protected] just one month back. Please find the attached invoice for the same. I started using the phone after delivery on date 21-jul-2016. But initially i noticed that there were some issues with network catching but i thought that this might be due to telecom operators. So i decided to move on to telecom operators +91-[protected] (Idea) and they replaced my sim card saying that it might be due to sim card damage. But again i noticed the same issue with my other number i. E. +91-[protected] (Vodafone) and i approached to vodafone customer care and they also did the same thing i. E. Sim replacement. But even after both sim replacement my issues of not catching the network in my mi5 was not fixed.

Then i had a doubt on the mi5 phone and i approached to mi authorised service centre - laxmi nagar/shakarpur - new delhi-110092. They took my phone and did nothing great than deleting all my phone data and locking my phone which has resulted in complete unusability of the phone. My mi5 phone is now completely unusable and service centre said that they need to do motherboard change to resolve the issue. How can this be possible for a brand new phone. I do not want to have a repaired phone on cost of a new phone. My phone is causing issues from day one but was not able to identify so quickly because of frequent sim changes and telcos. Please find the attached service record for the same. Please change my phone asap and replace it with new phone else i will take strict action against mi. This is not accepted with company like mi. I am quite depressed. Please help me in getting a replacement mi5 phone as the current piece delivered to me is a defective one. Today even affter spending 25k with faith on mi brand, i am without a smartphone and my work is getting hampered.

Apart from all these, i am undergoing through mental trauma and wastage of my precious time behind this phone for at least 2-3 weeks.


Thanks in aniticipation,
Dharmvir singh
+91-[protected]
+91-[protected]