| Address: | Jaipur, Rajasthan, 302011 | | Website: | mobile.mi.com |
I bought a redmi 2 prime in dec'15 and it is not a year and i am facing different kind of hardware issue and have to deal with arrogant and rude cuatomer service staff at your service center making lame excuses. My phone display was ruined withing 3month o[censored]se and was having blind spot which was repaired by your service center at gopalpura jaipur. Now again there are issue encountered like auto switch off and system crash problem. When diagnosed by the technician, he stated mother board for my phone is damaged and has to be replaced. I handed over my phone at ther service center on july 20, 2016. And was advised will be repaired and returned by july 30, 2016. I called to check with the rep-pooja at the help desk and she stated that my phone is repaired as inventory for the spare parts is now received and was askwd to collect it on 03/08/2016. I went to the service center and now they are stating that the parts received earlier are exhausted and now i have to wait for the next consignment. I request you as there are hardware problem recurring in the device i received as on the first there was a change of display and now its time for a mother board replacement, so i request you to kindly replace my device with a different piece. Was this information helpful? | 
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