Xiaomi India — delay is product shipping even after 5 days

Address:	Dharmapuri, Tamil Nadu, 636701
Website:	www.mi.com/in

I have ordered poco f1 (6gb + 128gb) variant on 29th august 2018 during flash sale

But till now my product is not shipped yet.

Called customer care and filed a complaint about the issue on 1st of september, they told me i will get a call back from the backend team with in 24 hours.

But here is the surprise, i didn't get a call back till now, today date is 4th of september.

I have contacted their customer care (Tamil) about 3 times and english device once.. So totally called the customer service for about 4 times.

And everytime i got the same reply from the person on other end of the call.

The biggest surprise is, i have placed another order after that which was processed immediately and shipped soon. (Take a look at the image for reference)

This is frustrating and worst customer service ever.

Worst worst worst customer service team and back end team.
I didn't expect this from the india's no 1 smartphone brand... Really?? Only advertising

Be aware guys.

Regards
Velan
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