Xiaomi India — delay of delivery of redmi y3

Address:

Kollam, Kerala, 91

I am ordered redmi y3 on 30 th april 2019. But yet to be it cannot shipped. Only shows shipping shipping and they give wrong informations about the product tracking. I am totally confused and tensed. I must need the product before 7th may 2019. What irresponsible service. Very disappointed. What can i do? What wrong with them? What was the solution.. Please provide as them as fast reach the product on my hand