Xiaomi India — Delivered faulty mobile

Address:	143001
Website:	xiaomi .co

i ordered redmi 2 prime to mi store xiaomi. on 1november received 14 nov. but mobile is faulty detects no sim and shows invalid imie no.. i talk with helpline they verified my problem and asked me to pack mobile, and said that their representative visit me to collect mobile within 24 hours but now by date 17 nov 4 pm no response, i called to helpline again they answered to wait . i ask to refund my money but they dont agree to do so. i also purshased mi protect cover with mobile but when i call to activate my protection one said to call other and other say to call one what they r fooling . kindly solve my problem .thanx. jagdish singh [protected], amritsar punjab.