Xiaomi India — Escalation on Authorized Service Center_Kolkata

Address:	Kolkata, West Bengal, 700121
Website:	www.mi.com

I am very upset and annoyed by the rude behavior of staff of Authorized MI service center. I purchased y Redmi note 3 one months ago and I had face few issues with the phone. I was able to fix few issues by following instruction through Youtube. The recent and current issue that my phone has is its Touch issue. The touch screen of the phone is partially working. The left half side of the screen does not work at all and the right half side of the phone is working fine.

Today I went to Service center located in Kolkata (Saltlake Kolkata Infotel). The staff member named - Debsom Adhikary took my complain related to phone. At first he said that the issue can be fixed. he took my phone and went inside a room by saying he is going to take out the parts and inspect. After 5 minutes he came back and showed me a mark at the edge of the phone. Debsom said that due to that scratch on my phone the issue seems to be happening.

This was very annoying because ever since the bought my phone it was always covered with hard core case. There is no way the phone can get such scratch as I never removed the cover. It seems that the staff tried so hard to take the parts off and it happened. However that staff was continuously forcing me to change the entire screen which is not relevant to my issue at all.

When I refused to change my screen the staff member said they cannot assist me as the issue is out of warranty. They said they wont be able to help me out. I had no choice but to leave.

Even if they are not able to help the customers with their issues they should atleast suggest with another point of contact and should maintain a proper behavior with the customers.

I am writing this so that the customers are not harassed in this way by authorized people.