Xiaomi India — excessive service quotation for redmi note 7 pro

Address:

48 KABI SUKANTA SARANI, Flat No-7, SHIVAM Apartment., Kolkata, West Bengal, 700085

Dear sir,
I have been disheartened to see the carelessness attitude of yore customer care and forced to bring your attention again through this platform. Still if it is not resolved i will be forced to go for another platform and legal actions against your institutions.

My email chats with your executives are here to realize the concern.
Hard copy is also being sent to your for further disposal at your end please.

Photographs of original invoice, service center invoice and repair invoice are attached for ready reference please.

Requested to take an immediate action.

Chandra sekhar dey
[protected]

Series of e mail chats below
Chandra sekhar dey
Thu, oct 24, 2019 at 8:25 pm

Xiaomi customer service of india
Fri, oct 25, 2019 at 11:34 am


Chandra sekhar dey
Fri, oct 25, 2019 at 3:10 pm
To: xiaomi customer service of india
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Dear sir

I do not want your goodwill gesture after murder of my phone. How the repair cost is set more than the purchase price. Who begged for discounts? No where it is written in the repair quotation submitted by your authorised service centre.
Firstly they verbally offered 15 percent and again after discussion enhanced to 25 percent.
It clearly states that your assessment was fake and misleading to the customer.
I want 90 percent discount to repair my phone due to liquid damage under warranty.
Your reply in this regard is required urgently as i am going to file a case in consumer forum.
I took experts opinion and the set required hardly rs 3000 to put it in normal service.
That quotation also will be put up to the forum authority.

Thanks and regards

Chandra sekhar dey
[protected]

On fri, oct 25, 2019, 11:34 am xiaomi customer service of india wrote:
Hi chandra,
Thank you for contacting mi india customer support. I am ankit and i am sorry to know that you are not satisfied with the repair quote provided by the service center.
We truly understand your disappointment and apologize for the inconvenience caused to you. I hope you will understand that it is very important to us that we provide you with an accurate and expedient resolution regarding any issue you face. As per your concern, i have checked with the details and found that our team has already informed you that liquid damage, will not cover under warranty and also the service center is providing you the 25 % discount as a goodwill gesture. Hence, i would request you to coordinate with the service center.
This festive season, we have planned a lot of events, offers, and surprises just for you. Thank you for your love and we hope this diwali with mi is the best one yet. Please feel free to contact us if you have any further questions.
Regards,
Ankit
Mi india customer support
_
From: chandra sekhar dey
Sent: thursday, october 24, 2019 2:55:46 pm
To: xiaomi customer service of india
Subject: re: complain no - woin[protected] wo:isin[protected]-bfc3 wo:isin[protected]-2786

Dear sir

It is very regret to inform you that regarding my issues not replied in proper manner.

I would like to receive a para wise reply of my grievances so that i can file a legal complaint against your company.
Nonsense discussion from customer executive, so called is not expected.
It is once again requested to please furnish reply of exorbitant quotation received for liquid damage of my very new redmi note 7 pro set from qdigi services, kolkata and unwanted discount offered.
Is it not like apologies after murder?

Thanks and regards

Chandra sekhar dey
[protected]

On tue, oct 22, 2019, 5:21 pm xiaomi customer service of india wrote:
Hi chandra,
Thank you for contacting mi india customer support. I am ravina and i am sorry to know that you are not satisfied with the repair quote provided by the service center.
I would like to inform you that i have escalated the case to our concerned team and please make a note of the incident id for this interaction: woin[protected]. You will receive a callback within 24 hours from our team and they will guide you further.
You may also quote above mentioned incident id in the future for any further help in this case.
Please be ensured that you will get an appropriate response from the team at the earliest.
This festive season, we have planned a lot of events, offers and surprises just for you. Thank you for your love and we hope this diwali with mi is the best one yet. Please feel free to contact us if you have any further questions.
Regards,
Ravina
Mi india customer support
Xiaomi customer service of india
Sat, oct 19, 2019 at 5:38 pm


Chandra sekhar dey
Sat, oct 19, 2019 at 8:00 pm
To: xiaomi customer service of india
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Dear ma, am

Thanks for you reply. It is unfortunate that your reply did not set to the points raised by me.
Please reply against my points

How repairs cost is more than the set?

Why the service centre offered for 25 percent discount?

If it is not complied i will be forced to raised the the issue at appropriate platforms.

Thanks and regards.

Chandra sekhar dey.
- hide quoted text -

On sat, oct 19, 2019, 5:39 pm xiaomi customer service of india wrote:
Hi chandra,
Thank you for contacting mi india customer support and sharing the attachments with us. I am shabana and i understand that your concern is regarding the repair of your device.
I would like to inform you that as i have checked with your details i found that our team has contacted you and informed you that as per the job sheet your device is liquid damaged so you have to pay for service and get it repaired. We are unable to help you in this regard.
This festive season, we have planned a lot of events, offers, and surprises just for you. Thank you for your love and we hope this diwali with mi is the best one yet. Please feel free to contact us if you have any further questions.
Regards,
Shabana
Mi india customer support
Complain no - woin[protected]
Inbox


Chandra sekhar dey
Tue, oct 15, 2019 at 9:00 pm
To: service.[protected]@xiaomi.com
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Dear sir,
I purchased rermi note 7 pro 6gb/64gb on 26.08.2019 from r. G. Cellulars pvt. Ltd. Kolkata vice invoice no pb/mb/19-20/3077 for rs 13839.29 + gst ie total rs 15500/- with gst.
The got water contact and as per advise of r. G cellular i visited qdigi services ltd. P-186 cit scheme vii (M), kolkata-700067 today ie on 15.10.19 at about 17.30 hrs.
After inspection they have furnished the repair cost of rs 15716/- which is more than the cost of the set.
Also they offer a discount initially for 15% and when i did not agree they enhanced it to 25%.
My humble request
1. Please get my phone repairs by minimum possible cost as it is within warranty period and damaged incidentally.
2. How authorized service centre could charge more than the original price?
3. How they have offered discount on damaged but within warranty services.?
I am sharing the invoice copy and the job card for your reference please.
Requested to do the needful at the earliest.
Thanks & regards
Chandra sekhar dey
[protected]