Xiaomi India — Exchange of redmi 9 power cancelled

Address:

Vinayak Residency, near City Centre 2, Noapara, Sukanta Pally, Newtown, Kolkata, West Bengal 700157

There is only a little scratch on the edge of the body no cracks at all . all the t and c are matching with my phone. how I am supposed to give a old phone without any scratches or they should mention in the website to exchange a new phone without any scratches with the desired new phone. I was eagerly waiting for the new mi 11x to be delivered but an agent came checked the device and told there is a scratch on the edge your exchange is cancelled