Xiaomi India — fake sales

Website:mi.com

In the recent 4pm sale on mi.com i tried for the 55 inch tv. It got added to my cart but went out of stock while i initiated to process the payment. that too in 10-20 sec. i contacted the customer service for the same and theirreply was that people must have paid earlier than me or my connection might be slow . I am using a fibre optic broadband with high speed. moreover it is not possible for anybody even if they are using automated scripts to pay in flat 10-20 secs. coz otp and other gateway processing also takes time on a average maybe around 1.5mins to 2 min. out of curosity tried on all days for the sale and same thing happened(this time nothing got added to cart).sale was over in flat 2-3 sec. which according to MI is icluding the time it took to pay as it is first come first serve. i only had heard MI doing fake Sales but now i am sure they do that and i want the company to know people are not fools. i want this to be rectified.

note : i had put all my details beforehand including saved debit card for faster checkout.I have the screenshots of my conversation with customer care
Was this information helpful?
No (0)
Yes (0)
Jul 12, 2018
Updated by anketmohanty
the custome care rep toldme the supervisor will contact me but nobody did till date.
Aug 03, 2018
Updated by anketmohanty
till date nobody has contacted me..
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Xiaomi India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    6126
    Pending
    0
    Resolved
    259
    Xiaomi India Phone
    +91 92 1269 2126
    Xiaomi India Address
    Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli, Bangalore South, India - 560103
    View all Xiaomi India contact information