Xiaomi India — Faulty MI Band - No Response/replacement/refund

Address:

Bangalore, Karnataka

Worst service ever from Xiaomi. Had bought MI Band more than a mointh ago but the product delivered was defective. It was not getting charged. Had raised a complaint with the XIaomi Servie Cente ( Complaint No. 268996). They said it will be resolved SOON. Dont know how soon is their SOON. I did a followup again but same response "action would be taken soon". Above all, there is no SLA for any issue raised. Its been more than a month now and there is still no update from their end.