| Address: | Arti apartment flat no 3, Shanti nagar alandi road vishrantwadi, pune, Pune, Maharashtra, 411015 |
My brother has bought a mobile (Redmi K20 Carbon black) from an offline store named "Unbox Gadget Pvt Ltd" in Pune dated 14 June 2020. Now it's been only one and a half a month and the mobile isn't working
properly. There is a problem with touch. The touch works when the mobile is on charging but fails when we remove it from charging. He tried to contact to your service
center and people there checked the mobile. They said my brother tried to open the mobile from outside (from another shop). But that is not the case. Just a logical
thing if your device has a warranty period what type of person will try to take the device to another shop. The point is they refused to help him saying that the seal that shows whether mobile is opened from other shops is not there. So please give us the proof that the mobile phones have such seals in there and my brother's
mobile had one. We want to get the exchange of the device or please service it cause it's within the warranty period. Please let us know if you can't help we will try to take other actions.
I just wanted to know where the mobile has manufactured and whether it already has a seal or not.
Below are the details of the phone.
Model: Redmi K20 Carbon Black
Invoice date: 14 June 2020
Invoice No: SMN[protected]
Order No: SA[protected]
Cust Name: Kartik Vidhate
Price Paid: 19999
Please kindly look into the matter. And help us to get an exchange of the faulty piece. I have attached the images of receipt, mobile, and a video showing the improper working of touch.
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