Xiaomi India — fraud and misleading service | |||
I had purchased mi redmi note 5 pro on 30th may 2018 which has 1 year warranty period but on 22nd august at office suddenly it switched off and was not able to power on only showing the battery indicator as empty so my brother had submited the mobile to mi service center as it was under warranty period and he told them the fault for not powering on just showing battery empty indicator on display. The next day when he asked for the reason the told him that it is a liquid damage and he has to pay ₹ 8609 + tax for repairing. On 29th aug i went there for reason they told me that phone is dead and they have to replace motherboard, sub board, battery and also the receiver and there is no other way to repair even in warranty they are charging. So i had taken my mobile without repairing it and they had charged ₹118 for inspection. But the phone was not assembled properly the back panel was not fitted so after coming home i just open it, the antenna wire was misplaced so i placed it and connected the battery connector to motherboard again as it was showing battery issue on display and the phone was working properly. On 3rd sep i went to them and asked that how they had inspected the device and gave me the reason for liquid damage and asking for ₹8609+ tax for repairing as my device is working properly. The person who inspected was not coming to talk to me and they all were telling the same reason that all mobile parts were damage and when i said to complaint about this they started talking with me rudely and saying go and complaint as they have no fear for anybody. So please look into the matter as these people are making the customers fool and overcharging them for unrealistic issues. I m also attaching the inspection description and charges receipt. Servive centre code - xmin1030 Was this information helpful? | |||
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