Xiaomi India — Frustrated by mi's third class service

Pankaj2611

from Delhi, Delhi

Address:	110010
Website:	Mi Service

Hi team,

I am suffering from your third class service from last 1 and half months and still didn't get my phone back in working condition.

Around 1 and half month ago my phone stopped working so i submitted it laxmi nagar service center which mi's authorized service center but after keeping it around 7-8 days they inform me that i have to submit it in to another service center and i. e in daryaganj in delhi only after submitting there they kept it around 1 month and when i asked for update they told me that there is some 'motherboard' issue in my phone and need to be replace and they are not receiving parts from mi. so they and customer care executive suggested me to avail the pick mi service and get back the phone from daryaganj service center and i did the same after one week my phone was taken by one your executive due to pick mi service and after 1 day i got call from you and informed that my phone does not come under warranty because its seal has been removed and some screws are missing internally. as i explained all the scenario there is not my fault it was already operated by mi's authorized service center.

I am forwarding you all the mail conversation that has been done till now and mail from manager of daryaganj service center regarding same.

So i want to request you that i have already been suffered mi in last 2 months kindly look in to on priority basis and fix it asap.

Moreover all other mobile brands have much better service then mi in any way and they used to provide an alternative phone in case there is any issue which takes too much time to fix, its been almost a 2 month now and i still don't know weather my phone is going to fix or not and when that makes me think about my decision that i took while buying mi phone and due to this exp i will never go for mi now and will explain what happened to me each any every social network and i have.

Hope after all this you guys may do something in my fervor.

Thanks,
Pankaj sharma

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