Xiaomi India — Gave someone else's phone

Address:

Bangalore, Karnataka

I gave my phone long back when I dropped it and the screen cracked. I paid for the replacement screen. They replaced it and charged me the amount for it. Now they told me that the motherboard is not working and it was under warranty and had to change it. SO I let them do that. I went today and they gave me a broken phone. It wasn't the phone I gave them. Even though I dropped my phone, it didn't have a single scratch on it and they knew it. They gave me two phones, both scratched. I told them to keep it. I want my phone. My unscratched phone. I have the old screen to prove it. That screen didn't have any scractches on the edges. I can provide the numbers of the people who I dealt with and the place itself. Calling them on the landline is pointless. No answer