| Address: | Bangalore, Karnataka, 700152 | | Website: | www.mi.com/in |
Sir/Mam,
This is to bring into your notice that I had bought a Redmi Prime handset (IMEI-[protected]) from MI.com on 25th August’2015. The handset was working fine and I was happy with its performance till March’16. In the month of March there was an issue that IMEI number could not be fetched. I took the handset to Park Street service center situates at ‘20H Park Street Ground Floor Kolkata- 700016’, on 28th March 2016. They changed the mother board and delivered the handset on the same day, the new IMEI number -[protected].
The handset worked fine for 20 days from then and again there were issues like heating up, and one day it could not be switched on, I took it again to the service centre on 25th April 2016. They asked me to wait as they will deliver the same day but even after waiting for 2, 3 hours they could not repair so they asked me to come the second day. After 3 days I could manage to go to the service centre to collect the handset, but they could not deliver and the information that was given was that they have to bring mobile repair parts from Bangalore and they need 15 days time for the same. Again it is very upsetting that they do not pick up any call[protected]. After 10 more days I received my handset on 13th May 2016. This time also they changed the mother board, bearing new IMEI – [protected].
The very next day I found that the camera was not working, showing error ‘Can’t connect to camera’. Again I submitted it to the same service centre on 20th May 2016, with a TAT of 15 days for repair.
In between I called the customer care number [protected] several times and the service center as well but no solution provided. Instead twice I was called from MI India with number [protected], that my handset is ready for delivery, first time on 7th June and second time on 16th June, but the service center said that its not done. Today the service center manager said that the jobsheet number( manually written by them on 20th May) was wrong and there will be an extra zero "0", JSC[protected]( on 16th printed job sheet provided) and not JSC[protected](previous jobsheet number manually written by service center staff).
From last 3 months and 22 days I have not been able to use my handset, they are neither providing a replacement nor extending warranty and neither repairing my handset. Please take this as a serious complaint and help me getting a refund of the same.
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