Xiaomi India — Handset not replaced/not repaired

Address:	560103
Website:	www.mi.com/in

Hi team
I was using mi4 which i had brought from flipkart on 05-10-15 which was working fine till 15 may. Suddenly my handsets navigation keys start behaving abnormally and then stop working and the problem got more added up when i observe a bright white dot appeared on screen. Than i contacted customer care support, in reply they told me to send the handset to their centralized service center namely qarmatek services pvt. Ltd at ahmadabad. The details of the courier are as job number: 44576, delivery challan no: [protected]. The courier was to be picked by their courier partner fedex courier on 23/[protected] but they also took 8 days for pickup. Finally the courier was picked up on[protected] and was delivered to service center on[protected] and today is[protected] till this date they haven't repaired my handset neither they replaced my handset. Whenever i call them they always say that my handset is under production, after inquiring so much they told me the parts that need to replaced are not currently available in india they need to import from china. I requested them if its not possible to repair or if it’s going to take time please replace my handset as my handset is in new condition and their answer was sir please wait “how much time i have to wait, i have already waited for one month” and they are not providing any accurate time. With this issue i am suffering a. From 2 weeks the customer care i telling me to wait not even bothering that how i have suffered & how much painful is to do tasks without cell phone. Now the heights are this much they are disconnecting my call 7 are being impolite. I just need the handset to be replaced as soon as possible…please help me