Xiaomi India — Harassment and Mis leading at Xaiomi(Ticket No 164217)

I have submitted my MI phone to Xiaomi service center in madhapur Hyderabad for repair with work order no[protected]dated 29/04/2015), the phone was to be repaired and handed back in maximum 7 days. I have been contacting service center on daily basis(had to call 10 times to get a single response) but till date there is no clarity in the status of the hand set(status/ delivery date for getting it back). After harassment from the center I contacted xaiomi service center on [protected] on 05/05/15 at 13:21 for help. The concerned person on that day told me to have patience and wait for a day it will be sorted out. during this time I kept a constant follow up from xaiomi service center but no firm reply from them. Today on 07/05/15 I called up xaiomi service center([protected]) but no firm reply on tentative date. After harassment I called up xaiomi service center([protected]) at 12:03 and has words with Mr. Rohit Verma after checking the details Mr. Verma told me bluntly that he/they cannot provide any date and I have to contact the service center itself. When asked Mr. Verma for the date(again) he said he will not able to provide any details as there is no server. Upon asking Mr. Verma to give the same in email, to which he said I(costumer) has to send a mail. Upon requesting for a word with senior personal Mr. Verma asked for a hold, but never responded. And finally hung up the call. Can anyone tell me is this the way to deal with the costumer and upon repeated request that I am harassed by service center why we are still forced to call up the service center again and again. Why no one at Xaiomi is taking the accountability to serve the costumer and helping them out rather than passing the blame from here to there. The costumer care executive appointed are so dumb that all they know is “”Sorry” and “have patience” In the end I would say that I am regreating choosing Xaiomi as if this is your coustmer care I wonder people like me shall be assisociated with you in future.