This is my second complaint here. Last 1.5 month since I complained, have every day someone or the other just calling instead of resolving issue. When the email dept, the social media dept priti, then some Vikas technician, then some Purushottam from some other team AGREED with replacement of my New TV that had undergone different trouble shooting with no fix and I will not entertain anyone anymore as all are absolutely useless, everytime some new technician some new trial and again start from scratch.. And they agreed that they can see the notes and I made sure will not repeat the whole story, spend half hour with each talking, yet I still have feedback team and back end team AGAIN calling DAILY someone new and asking the same QUESTION what's the problem and they can only see am not allowing anyone to come anymore. They can't see, read the story nor the previous wrote. What do you guys want? You give old two yr old TV from factory then your installation guy goo[censored]p, lack knowledge, misguide, allowing 7 day to get over then I keep complaining, your people send technician, do reboot, reset then software update and everytime someone new and they close complaint after every visit and make sure those technician DON'T RESPOND to your text and call so I have to start fresh everytime. Tired of two months as this is how you DRAG all of you then tell that it is out of replacement. STOP HARASSMENT. You think you will harass and that's the reason you have created this customer service dept which is of no service to the customers but to make sure to harass and stress the customers to save your company's profit money. IS THERE ANY HONESTY LEFT?. Any humanity??? Was this information helpful? | 
What next.. After software update for virus that your previous technician diagnosed and I entertained, allowed, observed and in two hours having same issue, captured video, sent to the same technician but he didn't respond to and I had to raise another complaint.. So what do you think you guys are trying to do? Play a game? Everytime send a new technician, he diagnoses then either he can't see the fault while he is attending so he leaves and if we send video when it happens as it is random, you have to watch it for an hour at least and it gets stuck.. So you are trying to say I keep inviting and entertaining the technic until they see it themselves and for that they enjoy some entertainment to capture Real Time. Then escalate then again fix some bug, ask to watch and if issue persist then complaint or call the same so called engineer but he won't respond as his work of that day to put a tick to all call assigned done. So new complaint, new technician and story goes on.. Repeat cycle.. And keep repeating the same history of all the complaints as you guys don't put notes. Each time fresh call. And all this to a BRAND NEW TV... So what is this if not HARASSMENT??