Xiaomi India — Home screen distorted light while charging

Address:	Mumbai City, Maharashtra, 400064
Website:	www.mi.com/in

Have booked redmi 3s phone which came 2 days after expected date of delivery.
The light on the home screen while charging is not proper also the charger came with scratches.
had tried contacting on hotline number which was not at all reachable with 24hours which was mentioned on mi app
we mailed them next day and they reponded to intimate them within 24hours which was no where mentioned on the app
third class service provided after sale