Xiaomi India — I didn't receive my pre ordered phone mi note 5 pro

Address:

Udaipur, Rajasthan, 313001

I pre ordered the phone Mi note 5 pro on the official of Mi on date 13/April /2018 which got rejected, and in the cart order tracking is showing that I cancelled the phone .
But officialy I did'nt cancelled that order neither the delivery person called me .
And after that I made contact with Mi customer care service with the phone no. [protected] and they yelled me that they will give complete information about my phone in 24 hours and then I called the next day but I couldn't connect to the customer no. But after some time I called again and again I couldn't connect but at that same time I called with another phone it connect that means my phone was blocked ...

So please kindly give me full information about my phone.